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How to Respond to Speeding Complaints
How to Respond to Speeding Complaints

Using Insights to review traffic speeds on local roads and validate traffic calming.

Justin Dennis avatar
Written by Justin Dennis
Updated over a week ago

Municipal traffic engineering and public works departments across the country are responsible for managing public speeding complaints. Public speeding complaints are all too often invalid citizen complaints that consume staff time and outsourced traffic counts data collection projects.

With Insights, you can quickly implement a speed program to give you 85th Percentile speeds on every roadway within your community, every single month, every single day.

This article helps you understand how to review your community, search for specific roads to respond faster, and save reports for analysis pre and post traffic calming implementation.

Watch a 3 minute Training Video

TL;DR: 9 Steps to Review Speeds

  1. Sign in to your Urban SDK account

  2. Select Insights from the left hand navigation

  3. Select your community boundary

  4. Choose your county or a specific census tract

  5. Select the month of the complaint or the most recent month

  6. Search for a road name or click a road segment

  7. Review the Traffic Speed Link Report

  8. Determine if the reported speeds require action

  9. Save your report to Workspace to post traffic calming implementation analysis

Here's a short video guide to respond to speeding complaints in 44 seconds

Sign in to your Urban SDK account

To access Insights, you must login and click to your organizational account.

Select Insights

Once on your home screen then select Insights from the left hand menu navigation.

Insights are built by completing a 3 step form to review monthly reports.

Insights requires you to complete a 3 step form to review monthly reports.

Steps to Respond to a Complaint

Step 1. Select your community boundary

  • Once in Insights, you'll either have your city or county your custom boundary that has been created by Urban SDK.

Step 2. Choose your county or a specific census tract

  • Selecting the County will display all roads in the county.

  • Selecting the Census Tract, will allow you to view roads in specific census tracts.

    • Hover over the census tracts on the map to select the correct census tract.

Step 3. Select one month

  • You account will have 13 months of historical traffic speed data.

  • You can only select one month per report, but can change the month in the report.

  • Select the complaint, the most recent month, or any month after traffic calming.

Step 4. Build Report

The form allows you to review your request prior to loading the map.

  • Select Build Report to complete the form.

Step 5. Review Monthly Report

Once the map loads you can review traffic speed data by searching for a specific location or just selecting any road on the map.

  • You can search for a specific road name or address in the search bar.

  • Or you can click on any road to load the link report.

Step 6. Select the Road

  • When you click on a road, it will open the Traffic Speed Link Report.

  • The report is specific to the selected road segment.

  • You can open this report as many times as you need.

Step 7. Review the Traffic Speed Link Report

The Traffic Speed Link Report will provide several metrics to help you determine if the reported speeds require action.

Step 8. Save the Report

  • You can save any report to your Workspace.

  • Any member of the organization can also access reports saved to the Workspace.

  • You can re-open reports from Workspace to change the month for post traffic calming implementation analysis.

Editing Date Range by Month

  • Once your report is open, you can change the reported month.

  • To change the month, select the filter icon and then select a different month.

  • The report will load traffic speed data from the selected month.

  • Your account will have access to a minimum of 13 months of historic data.

Download Traffic Speed Data & Charts

You can export the report charts and traffic speed data file from any report.

To export report files:

  • Select the "Options" ellipsis (three dots) icon .

  • Select Export to "Data Hub."

  • Give your export a Name for organizational purposes.

  • Determine the layers to include in the export.

  • Give your export a Tag or Description for organizational purposes.

  • Select "Export Data."

The export may take a few minutes to process before being available for download.

To download report files:

  • Requested exports are available in your Data Hub. (

  • Open Data Hub to review your available exports.

  • Select the export you want to download.

  • Select "Download."

  • Traffic Speed Data exports are currently only available in CSV format.

  • Exports include geometry, roadway characteristics and speed metrics.

Review the Traffic Speed Data Specification for more information on the speed data attributes available in the report.

Saved Reports in Workspace

  1. Save your report to Workspace to post traffic calming implementation analysis.

  2. Your report will be saved by Name, Date Created, Category.

    1. You have the ability to customize the report name, description and category.

  3. Reports are listed first by the most recently created in the last 60 days.

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